Experience
Aviation operations leader with 9+ years across dispatch and airline operations centers, managing irregular operations and daily performance in high-tempo, 24/7 environments.
My work sits where operational decision-making, communication and technology meet: helping teams keep the operation safe, efficient and reliable when conditions change quickly. Alongside running the operation, I build internal tools and standardized processes that make information easier to find and act on.
LinkedIn profile Résumé available on request
Experience
- 9+ years in airline operations
- 3–4 hubs and their spokes per shift today
- ~700 flights a day at the regional airline where I ran shifts
- 40–50 people on that dispatch team
- 2017Dispatcher
- 2017–18Dispatcher & trainer
- 2018–19Dispatch coordinator
- 2019–21OCC shift manager
- 2021–nowOperations center sector manager
Operations Center Sector Manager
2021 – present
Major U.S. airline · Dallas–Fort Worth
- Oversee operations for three to four hubs and their spoke stations alongside other sector managers, or the entire system on overnight shifts, coordinating a few dozen dispatchers and operations coordinators at a time
- Primary operational stakeholder for the performance dashboards and metrics used to evaluate daily and seasonal execution
- Central liaison across station operations, maintenance control, crew scheduling, cargo and load planning, pilot and flight attendant management, maintenance planning and routing, and IT
- Provide frontline context in weekly irregular-operations after-action reviews led by the analytics team
- Built a Power Platform system that sends a daily summary to the entire dispatch team covering the day's events, the coming week and long-term items flagged a month or more ahead; its tracking became the basis for a new mid-range planning department
- Replaced inconsistent spreadsheet reporting with a standardized, form-driven workflow with director approval before distribution
- Built a cancellation-reporting tool that gathers root-cause input from the departments involved and distributes a company-wide explanation
- Updated management training and documentation to improve information flow with the dispatch workforce
Operations Control Center Shift Manager
2019 – 2021
Regional airline
- Managed daily operations for an airline of about 700 flights a day and a dispatch team of 40–50, through severe weather, maintenance events and technology outages
- Operational point of contact for performance reporting and after-action reviews following disruptions
Dispatch Coordinator
2018 – 2019
Regional airline
- Coordinated dispatch operations and supported standardized procedures within the operations center
Dispatcher and Dispatch Coordinator Trainer
2017 – 2018
Regional airline
- Trained new dispatchers and dispatch coordinators on operational procedures and systems
- Designed three programs that streamlined daily processes and standardized procedures, including a crew-swap tool that replaced a paper-based process
Dispatcher
2017
Flight training academy · Peachtree City, GA
Team Member to Director of Technology and Innovation
2010 – 2017
Quick-service restaurant franchise · Multiple locations
- Progressed from team member to team leader, kitchen manager, director of equipment and technology, and director of technology and innovation
- Led technology and equipment strategy across multiple stores, building the foundation in process improvement and operational leadership I carried into aviation
Areas of expertise
Technology
Examples of what I've built are on the Projects & Tools page.
Certification and education
- FAA Airman Certificate – Aircraft Dispatcher (2016)
- COMET MetEd meteorology coursework
- Information Technology coursework, Georgia Southern University (2008–2010)
How I work
Operational environments need a balance of critical thinking, collaboration and adaptability. I care about building teams, processes and tools that help people make better decisions under pressure, while keeping the focus on safety, reliability and the customer. Whether it's a real-time event or a long-term improvement, I enjoy solving complex problems with practical solutions that make a measurable difference.